Regulate Inc. – Privacy Policy

1. Introduction

Regulate Inc. is a global software company that empowers individuals to better manage and improve their overall wellness. By using our services on regulate.care, you agree to the terms outlined in this Privacy Policy.

2. Regulate Privacy Principles

Your Health Data Belongs to You — and You Control Its Use

At Regulate, we believe you should have full control over your biological health data. Our goal is to make it simple for you to view, export, and delete your personal information. If you choose not to contribute your personal data for product improvement and wellness research purposes, you may opt out by contacting us at support@regulate.care. We will never use your information in ways that you have not agreed to.

We Respect Your Right to Privacy and Protect Your Information

We commit to collecting only the minimum information necessary to provide a valuable service. Our security practices are continually updated to ensure your data remains safe and confidential.

We Do Not Monetize Your Data

Regulate does not sell or sell access to your personal data to third parties for advertising or any other purposes. You might be invited to contribute your data for research initiatives that aim to advance wellness and health outcomes. Your participation helps form a detailed understanding of how lifestyle factors influence health and supports the development of optimal outcomes.

3. Data Protection Officer

If you have any questions or concerns regarding our privacy practices, please contact our Data Protection Officer by emailing support@regulate.care.

4. What Information We Collect, and Why

Your Account Details

• When you create a Regulate account, we ask for your first and last name, email address, phone number, and address.
• You may also provide your date of birth, weight, height, and other biometrics to enhance your app experience.

Your Medical Consult & Personal Health Information

Medical information provided during your consult is used by physicians to determine your eligibility for specific health services. Such data is treated as personal health information in compliance with applicable regulations.

Your Payment Information

When you subscribe to Regulate services, we use a secure payment processor to collect, store, and process your payment details. Regulate does not have access to your full credit card information and will never ask you to share it directly.

Your Health Data from Devices

With your explicit consent, Regulate imports health data from devices or platforms like Apple Health or Google Fit. You can disable these integrations via your account settings at any time.

Your Glucose Data via Connected Devices

If you connect a continuous glucose monitor (CGM) to your Regulate account, we retrieve your glucose readings from the manufacturer’s platform. Regulate uses this data to generate insights and wellness scores for you within the app.

Interactions – Feedback & Support

When you contact our support team or participate in product feedback sessions, we retain communication logs for quality and troubleshooting purposes.

Your Logs – Meals, Activities, Notes

You may add meal photos, titles, notes, and activity logs within the app. This data is accessible only to those with a business need, such as our support or engineering teams.

Third-Party Tools, Analytics & Advertising

We integrate with third-party tools that adhere to our strict privacy standards. For example, our app collects device information (app version, platform, time zone, locale, etc.) for troubleshooting and aggregate analytics. We disable unnecessary tracking methods in transactional or support communications to protect your privacy.

5. How We Use Your Data

Identifiable, Member-Specific Data

Regulate uses your data to personalize insights, educational content, and resources within the app. If you request assistance from our support or technical teams, we may access your account data for troubleshooting. Occasionally, we may invite you to contribute to wellness research and product improvement studies.

Aggregated and De-Identified Data

We use anonymized and aggregated data to enhance our product and develop new features related to wellness, food intake, and exercise.

6. How We Store & Secure Your Data

How

Your data is stored in secure databases hosted by trusted third parties. These providers only access your data for cloud storage and retrieval. Our security measures include multi-factor authentication, IP whitelisting, encryption at rest, regular code reviews, and the ability to quickly revoke access if necessary.

Where

Regulate Inc. is based in the United States. By using our services, you agree to the transfer and processing of your data within the United States.

7. How We Share or Disclose Your Data

We share your data with third parties only under the following circumstances:

• With Your Consent: When you request or authorize us to share your data.
• For Service Provision: When our agents, vendors, or service providers require the data to perform functions on our behalf.
• For Legal Compliance: When required by law, such as in response to a court order, subpoena, or search warrant.
• For Telemedicine: With your permission, we may share your medical information with independent telemedicine services.

We will never sell your personally identifiable data or sell access to it for advertising or other commercial purposes.

8. How to Export & Delete Your Data

Regulate retains your data on secure servers for as long as you maintain a relationship with us and beyond, as required by law or business needs. You have the right to request deletion of your identifiable data.

What You Can Export & Delete

Export your biometric data, activity logs, and similar data in CSV format via your account at regulate.care. Request deletion of your identifiable data by contacting us at support@regulate.care. We will verify your identity and comply with your request within one month, unless additional time is needed for verification.

What We Cannot Delete

• Payment History & Billing Information: Stored with our payment processors for accounting and fraud prevention.
• Official Medical Records: Regulate is not a healthcare provider and does not have authority to modify or delete official medical records.
• Third-Party Data: Data held by our third-party partners. You must contact these parties directly for deletion requests.

The following table lists our third-party partners who process your data:

9. Additional Details

Age Requirement

• All users must be 18 years or older to use Regulate.
• We do not knowingly collect information from anyone under 18. If we become aware of such data, we will delete it promptly and take steps to notify the appropriate guardians.

Cookies

We use only essential cookies to ensure the basic functionality of our website. These cookies do not track your data for marketing or advertising purposes. You may disable non-essential cookies via your browser settings; however, essential cookies required for the website to function will remain active.

Changes & Amendments

We may update this Privacy Policy from time to time. If changes are made, we will post the updated policy on our website and proactively notify you via the email address you provided (support@regulate.care).

10. Questions

If you have any questions regarding this Privacy Policy, please contact us at support@regulate.care. We are happy to assist you.