Frequently Asked Questions

At Regulate Care, we serve as your comprehensive health and wellness partner for various conditions. Through our platform, Regulate Care facilitates virtual medical consultations and coordinates cost-effective, high-quality prescription treatments, all within the comfort of your home—the place where you feel most at ease. Our expertise extends beyond conditions that may cause discomfort, encompassing acute, subacute, and chronic disease care. Every one of our physicians, based in the US, conducts a thorough assessment of each patient and prescribes medication therapy when suitable. Our mission centers on delivering accessible, affordable, and top-notch healthcare solutions to individuals and communities spanning multiple states. Continually expanding our offerings, Regulate Care provides diverse care options, irrespective of insurance coverage. Explore our services firsthand, complete with free shipping and a convenient online experience.

Choose the therapy required, click on ‘Get Started,’ and respond to a brief set of medical questions. Our team of US-based doctors will thoroughly review your provided information and prescribe medications as necessary. One of our doctors will follow up with you after reviewing your intake. In certain States, a video consultation or live chat will be necessary. If so, one of our doctors will reach out to you to conduct and finalize your consultation using the required method.

Regulate Care charges a membership, and medication is priced by the dose your provider prescribes.

• No membership: $60 initial doctor visit, then $30 per refill
• Gold membership: $45 per month, or $459.00 per year
• Diamond membership: $99 per month, or $1,009.80 per year

Memberships renew automatically each month or year until you cancel, and include the initial doctor visit and refill management. You can cancel at any time in your account; your membership stays active until the end of the paid period, and payments already made are not refunded. Medication is billed separately when it ships. See our Returns & Refund Policy.

Your medication cost depends on the treatment plan your provider sets, so we do not publish a single medication price. Call us at +1 (949) 208-9958 or email support@regulate.care for current pricing. A consultation with a licensed provider is required before any medication is prescribed.

We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. Regulate Care has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. You pay Regulate Care directly for your membership and your medication. Call us at +1 (949) 208-9958 or email support@regulate.care for current pricing.

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. The pricing Regulate Care quotes applies only to orders filled by our affiliated pharmacy, and we cannot guarantee drug pricing at your local pharmacy.

The following pharmacies may fill your prescription based on the therapy and medication

Manifest Pharmacy
1018 S. Batesville Road
Greer, SC 29650
Tel: 888-770-4009
Monday to Friday, 8:00am to 5:00pm Eastern Time

We use MD Integrations https://mdintegrations.com/

You will be billed for your medication when the medication is shipped based on the treatment plan you select.

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.

In case of an emergency please call 9-1-1.

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

Regulate Care currently serves patients in the following states:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Regulate Care offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process. Not available in Louisiana or Mississippi. In the following states California, Massachusetts, Rhode Island, and Vermont the following physicians will be assigned to you: Dr Jeffrey Shellenberger and Dr Marc Serota.

Rhode Island: Dr Marc Serota MD17024
Vermont: Dr Jeffrey Shellenberger 042.0015585-COMP
California: Dr Jeffrey Shellenberger C160558
Massachusetts: Dr Jeffrey Shellenberger 290752

No. A signature is not required on delivery.

You can change your method of payment at any time. Login to your Regulate Care account and follow the prompts.

Click on the “Support” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.

Once you complete the online visit, one of our US-based doctors will review your information and follow up with you (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.

Login to your Regulate Care account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

Login to your Regulate Care account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Support” section and we’ll get back with you.