Refund & Cancellation Policy
This page summarizes current operational expectations for visit fees and appointment changes. Final billing terms remain subject to the patient agreement, applicable law, and business review.
Clinical visit charges
Regulate Care charges for telehealth clinical services and related care coordination. Medication charges, pharmacy pricing, insurance processing, and shipping are handled by the dispensing pharmacy, not Regulate Care.
Prescription outcomes
Payment for an intake or visit does not guarantee that medication will be prescribed. Prescription decisions are based on clinical review, applicable law, and medical appropriateness.
Questions about charges
If you have billing or cancellation questions, contact Regulate Care support before your scheduled visit when possible so the team can help explain current policies and next steps.